In plain English: We only collect what we need to quote and run your move: your name, address, phone, email, and move details. We do not sell your information to anybody, and we share it only with the people who actually help complete your move, like our crew or a storage partner. Call us anytime and we will tell you exactly what we have or delete it.
Privacy Policy
This policy explains how New Chapter Moving Company, based at 1000 Lafayette Blvd, Suite 1100, Bridgeport, CT 06604, handles the information you give us through newchaptermovingcompany.com, by phone, or by email.
What we collect
When you request a quote or book a move, we collect the details you provide: your name, phone number, email, the pickup and delivery addresses, your move date, and a description of what you are moving. If you call us, we may note the substance of that call so the right crew shows up prepared. Our site may also log basic technical data such as your browser type and the pages you visit, which helps us keep the site working.
How we use it
We use your information to write your quote, schedule your crew and truck, complete the move, and follow up afterward. We may contact you about your booking by phone, text, or email using the details you gave us.
Who we share it with
We do not sell your personal information. We share it only with the people directly involved in your move, such as our own crew and office staff, and where relevant a storage facility or a payment processor, and only as much as the job requires. We may also disclose information if the law requires it.
Keeping it safe
We hold your information only as long as we need it for your move and our records, and we take reasonable steps to keep it secure. No system is perfect, but we limit who can see your details to the staff who need them.
Your choices
You can ask us what information we hold, correct it, or ask us to delete it once your move is closed out. Reach us at [email protected] or (888) 711-4778. If we update this policy, the new version will be posted here.